Concierra | Live demo

Concierra live demo

An AI that answers Instagram DMs in seconds, qualifies the lead, books the visit, and hands off to staff when a human should step in.

Demo settings

Spa details the AI uses in its replies. Changes apply to its next message.

H
Halcyon Skin Studiohalcyonskinstudio · Instagram DM (simulated)

You're typing as Jess (@jess.glows), a prospective client.

This simulates the AI’s conversation logic. The phone frame is an illustration, not a preview of the actual Instagram app.

Play a scenario

Or type as the customer in the phone. Anything touching medical advice, complaints, billing or refunds, rescheduling or cancelling an existing appointment, haggling over price, or a request for a person gets handed to staff. Questions about promotions, the cancellation policy and hours are answered only from Demo settings.

Lead captured by AI

Waiting for a message

Staff handoff

No handoffs yet. The AI stops and notifies staff when a customer:
  • asks a medical question (pregnancy, medications, side effects, reactions)
  • has a complaint about a past visit
  • raises a billing issue or asks for a refund
  • wants to reschedule or cancel an existing appointment
  • tries to negotiate a lower price
  • asks to talk to a real person

Impact

Shows up after a booking: how fast the AI answered compared with a typical manual reply, and what that delay costs.

Menu & pricing the AI quotes from (editable)

The AI recommends, quotes and books only what’s listed here, and changes apply to its next reply. An item needs a name and a price, or the AI leaves it out. “Customers might say” lists other words that point to a category.